01Introduction
PHGaming operates the online gaming platform at phgaming.app. When you create an account, make a deposit, place a bet, claim a bonus, or simply browse our site, we handle some of your personal data. This Privacy Policy tells you what we collect, why we need it, and how we protect it. It applies to every person who accesses or uses PHGaming, whether as a registered player or a visitor.
This policy is written in compliance with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. PHGaming takes its obligations under Philippine law seriously. If you have any questions after reading this policy, please reach out to us at support@phgaming.app before using the platform.
02Data Controller
PHGaming is the data controller for all personal information collected through the phgaming.app platform. As the data controller, PHGaming determines the purposes and means of processing your personal data and is responsible for ensuring that processing activities comply with applicable Philippine data protection law.
Our data protection contact is reachable at support@phgaming.app. Any data-related queries, access requests, correction requests, or deletion requests should be addressed to this contact. PHGaming will acknowledge all data requests within five (5) business days.
PHGaming is built for and accountable to Filipino players across the Philippines
03What Personal Data We Collect
PHGaming collects personal data across three broad categories. We only collect what we genuinely need to operate the platform and meet our legal obligations.
Registration and Identity Data
- Full legal name as it appears on your government-issued Philippine ID
- Date of birth (to verify you meet the 21+ age requirement)
- Philippine mobile number and email address
- Username and encrypted account credentials
- Government-issued ID type and reference number (submitted during identity verification)
Financial and Transaction Data
- GCash or Maya wallet number (the last four digits only are stored after verification)
- Bank account name and account number for InstaPay, PESONet, BDO, BPI, or UnionBank withdrawals
- Visa or Mastercard last four digits and billing name where applicable
- Deposit and withdrawal transaction history including amounts, timestamps, and reference numbers
- Gaming transaction history: stakes placed, games played, outcomes, bonus usage, and balance movements
Technical and Usage Data
- IP address and approximate geolocation at the time of account access
- Device type, operating system version, and browser type
- Session timestamps: login time, session duration, logout time
- Pages viewed, features accessed, and interaction patterns within the PHGaming platform
- Cookie identifiers and similar tracking technology data (see Section 10)
| Data Category | Examples | Sensitivity Level |
|---|---|---|
| Identity | Name, DOB, ID number | High – stored encrypted |
| Financial | Partial wallet/card details, transactions | High – SSL protected |
| Contact | Mobile number, email | Medium |
| Technical | IP address, device info, session data | Low-Medium |
| Behavioural | Gaming activity, feature usage | Low – anonymised in aggregate reports |
04How We Collect Your Data
PHGaming collects personal data through the following means:
- Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your profile settings.
- Automatically during platform use: Through cookies, server logs, and session tracking as you browse and interact with PHGaming. See Section 10 for more on cookies.
- From payment processors: GCash, Maya, GrabPay, Coins.ph, and bank transfer systems transmit transaction confirmation data to PHGaming when you initiate a deposit or receive a withdrawal.
- From identity verification services: Where PHGaming uses a third-party identity verification provider to confirm document authenticity, that provider may return verification status data to PHGaming.
- From game providers: Licensed game developers may share round-level data (game ID, stake, outcome, timestamp) with PHGaming as part of platform integration for account history and bonus calculation purposes.
PHGaming collects only the data needed to run a safe and compliant platform for Filipino players
05Why We Use Your Personal Data
PHGaming uses your personal data for specific, legitimate purposes. We do not collect data speculatively or process it for purposes beyond what is described here.
- Account creation and management: To register your PHGaming account, authenticate your identity, and manage your preferences and account settings.
- Age and eligibility verification: To confirm you are at least 21 years old and meet all eligibility requirements before permitting gaming activity.
- Processing deposits and withdrawals: To initiate, confirm, and record all PHP transactions through your chosen payment method, and to apply anti-fraud checks to protect your account.
- Bonus and promotion administration: To apply promotional credits, track wagering progress, calculate qualifying periods, and manage VIP Club tier status.
- Customer support: To respond to your queries, investigate account or payment issues, and record interaction history to maintain consistent support quality.
- Platform improvement: To analyse aggregated, anonymised usage data to improve platform performance, design, and the overall PHGaming experience.
- Legal and regulatory compliance: To meet anti-money laundering (AML) obligations, gaming license requirements, and reporting duties under Philippine law.
- Responsible gaming: To identify patterns that may suggest harmful gambling behaviour and to apply protective measures including responsible gaming tools.
- Security and fraud prevention: To detect, investigate, and prevent account fraud, unauthorised access, bonus abuse, and payment fraud.
- Marketing communications: To send promotional offers, PHGaming updates, and relevant gaming information to players who have not opted out. You can withdraw marketing consent at any time by contacting support.
06Lawful Basis for Processing
PHGaming processes your personal data on the following lawful bases under Philippine data protection law and applicable regulations:
- Performance of a contract: Processing necessary to operate your PHGaming account, execute transactions, administer bonuses, and deliver the gaming services you have signed up for.
- Legal obligation: Processing required to comply with gaming license conditions, anti-money laundering regulations, tax reporting requirements, and other obligations imposed by Philippine law.
- Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming purposes, where these interests are not overridden by your rights and freedoms.
- Consent: Marketing communications and the use of non-essential cookies are based on your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
07Who We Share Your Data With
PHGaming does not sell your personal data to third parties. We share data only where necessary for specific, legitimate purposes and only with parties who are bound by appropriate data protection commitments.
Categories of Recipients
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa, and Mastercard network processors receive the minimum data required to process your deposit or withdrawal transaction.
- Identity verification providers: Where a third-party service is used to verify your Philippine government ID, that provider receives document images and returns a verification status. These providers are bound by confidentiality obligations.
- Licensed game providers: JILI and other licensed game developers receive session-level data (account reference, stake, timestamp) as part of the technical integration required to run their games on PHGaming.
- Technology and infrastructure providers: Cloud hosting, platform infrastructure, and security monitoring services that process data on PHGaming's behalf under strict data processing agreements.
- Customer support tools: Where PHGaming uses a third-party live chat or support ticketing system, support interaction data is processed by that provider under confidentiality controls.
- Regulatory authorities: PHGaming is required to share certain player data with its gaming licensor and with Philippine financial intelligence authorities where legally obligated to do so.
- Law enforcement: Where legally required or in response to a valid court order, PHGaming may disclose data to Philippine law enforcement or government agencies.
08How PHGaming Protects Your Data
Data security at PHGaming is taken seriously because the consequences of a breach would be real and immediate for Filipino players who trust us with their identity and payment details. Here is what we have in place:
- 256-bit SSL encryption protects all data in transit between your device and the PHGaming servers.
- Encrypted storage for all sensitive fields including identity data, partial payment details, and account credentials.
- Segregated player fund accounts so your balance is held separately from PHGaming's operational funds and is not at risk from company-level financial events.
- Role-based access controls so only authorised PHGaming personnel with a legitimate need can access specific categories of player data.
- Regular security reviews covering platform infrastructure, access logs, and third-party integrations.
- OTP-based verification for sensitive account actions including withdrawal requests, to prevent unauthorised access.
- No card number storage: PHGaming does not store full card numbers on its servers. Payment tokenisation is used where card payments are accepted.
Despite these measures, no online system is completely immune to risk. PHGaming encourages all players to use a strong, unique password for their account, never share OTP codes, and report any suspicious activity immediately to support@phgaming.app.
PHGaming invests in data security to protect Filipino players' personal and financial information
09How Long We Keep Your Data
PHGaming retains personal data only for as long as necessary to fulfil the purposes described in this policy and to meet legal obligations. The key retention periods are:
- Account data: Retained for the duration of your active account, plus a minimum of five (5) years after account closure to meet gaming license and AML record-keeping requirements.
- Transaction data: Deposit, withdrawal, and gaming transaction records are retained for a minimum of five (5) years after the transaction date in line with Philippine financial record-keeping requirements.
- Identity verification documents: Retained for the duration of account activity plus the legally required post-closure period. Copies are not kept beyond what is legally required.
- Support interaction records: Retained for three (3) years from the date of the interaction to allow for dispute resolution and consistent service history.
- Marketing consent records: Retained until you withdraw consent, at which point they are deleted within 30 days.
- Technical and session data: Log data is typically retained for 90 days for security monitoring and then deleted or anonymised.
When data is no longer needed, PHGaming securely deletes or anonymises it so it cannot be linked back to you.
10Cookies and Tracking Technologies
PHGaming uses cookies and similar technologies on the phgaming.app platform. A cookie is a small text file stored on your device when you visit a website. PHGaming uses the following categories of cookies:
- Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged into your PHGaming account during an active session. You cannot opt out of these without stopping the platform from working.
- Functional cookies: Remember your preferences such as language settings, game view options, and deposit method defaults to improve your experience between sessions.
- Analytics cookies: Collect anonymised data about how visitors use PHGaming – which pages are visited most often, how long sessions last, and which features are used. This data is used in aggregate to improve the platform. These cookies are set only with your consent.
- Security cookies: Help PHGaming detect unusual login patterns, prevent session hijacking, and identify potentially fraudulent activity.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of your PHGaming account. PHGaming does not use cookies to serve third-party advertising or to track your activity on external websites.
11Your Data Rights as a Filipino Player
Under the Data Privacy Act of 2012 and PHGaming's commitment to fair data practices, you have the following rights with respect to your personal data:
Right to Access
Request a copy of the personal data PHGaming holds about you. We will provide this within 15 business days of a verified request.
Right to Correction
Request correction of any inaccurate personal data in your PHGaming account, including name, contact details, or date of birth.
Right to Erasure
Request deletion of your personal data where it is no longer necessary, processing was based on consent you have withdrawn, or where processing is unlawful. Legal retention obligations may limit this right.
Right to Object
Object to processing of your data for marketing purposes or where PHGaming is relying on legitimate interests as the lawful basis.
Right to Data Portability
Request a machine-readable copy of the personal data you provided to PHGaming, where processing is based on consent or contract.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe PHGaming has not handled your data in compliance with applicable law.
To exercise any of these rights, contact PHGaming at support@phgaming.app with the subject line "Data Rights Request." We will verify your identity before processing the request.
12Children's Privacy
PHGaming is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21. The registration process includes age verification steps to prevent minors from creating accounts. If PHGaming discovers that a minor has successfully registered – through misrepresentation or otherwise – the account will be closed immediately and all associated data will be deleted, except where retention is required by law for fraud or AML purposes.
If you believe a minor may have created a PHGaming account, please contact us immediately at support@phgaming.app.
13Updates to This Privacy Policy
PHGaming will update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will notify registered players via their registered mobile number or contact details before the changes take effect. The "Last updated" date at the top of this page will be revised with each update.
We encourage you to review this policy periodically. Continued use of PHGaming after being notified of a material change constitutes acceptance of the updated policy. If you do not agree with any change, you have the right to request account closure before the new policy takes effect.
14How to Contact PHGaming About Privacy
For any questions, concerns, or requests related to this Privacy Policy or the personal data PHGaming holds about you, please reach out through the following channels:
- Email: support@phgaming.app – please use the subject line "Privacy Query" or "Data Rights Request"
- Live Chat: Available 24/7 directly within the PHGaming platform after logging in
- Messenger & Viber: Available for general support queries; for formal data rights requests, email is preferred for documentation purposes
PHGaming will acknowledge all privacy-related communications within five (5) business days and will aim to resolve requests within fifteen (15) business days from identity verification. For complaints that cannot be resolved directly with PHGaming, you may refer the matter to the National Privacy Commission of the Philippines (NPC).
You can also review related policies on PHGaming: the Terms and Conditions cover the broader rules governing platform use, while the Responsible Gaming page describes how PHGaming handles data in the context of player wellbeing programmes.